Returns & Refunds
To all our wonderful customers, thank you for shopping with Street 2 Surf.
If for any reason you are not happy with your purchase, we will happily exchange, issue a store credit or refund you within 7 working days of receiving your item(s) in our store. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@street2surf.co.nz. Please note that returns will need to be sent to the following address: Street 2 Surf Clothing, 70 Jellicoe Street, Te Puke 3119.
All shipping charges associated with the return or exchange will be the responsibility of the customer. You can alternatively physically return item(s) to our store for a store credit, exchange or refund. Please bring a copy of your packing slip.
You can always contact us for any return question at info@street2surf.co.nz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
- Clearance & sale items cannot be returned or refunded (so please choose carefully).
- Earrings, Swimwear or Underwear cannot be returned, exchanged or refunded because of hygiene reasons.
- Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to firstly give us a call if you would like to exchange the size. We will do our best to put it aside for you and swap once item is returned. Second option is to purchase the item directly off the website and once we receive you return we will process a refund.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@street2surf.co.nz.
Shipping Information
We thank you for your order and know you are super excited to receive your purchase. We work as quickly as possible to ensure we package and send your parcel as quickly as possible.
- **PLEASE NOTE: WE CANNOT SHIP TO PO BOXES
New Zealand Customers
- FREE – Orders over $200 tracked shipping CourierPost Overnight
- $9.00 – CourierPost Tracked shipping
- $12.00 – Rural Delivery CourierPost Tracked shipping
Australian Customers
- $25.00 – Economy Tracked up to 2kgs
Street 2 Surf Clothing will ship your order once payment has cleared within 24 hours, and we will let you know via email when your parcel is on its way. We use and overnight courier but do not have control once it leaves our store so please allow 3 to 5 working days.
Pre-Orders will be dispatched within 24 hours of stock arriving into store.
If an item is out of stock or unavailable the Street 2 Surf team will contact you within the first 24 hours after purchase has been made. We apologise in advance but stock levels are tricky to keep an eye on when our physical store shares the stock inventory. We will do our very best to get the out-of-stock item to you as soon as possible if this is the case or refund you your purchase.
- NOTE: We will ensure that all parcels require a signature on delivery, so that we can track n trace. However, once the website order of purchased goods has been accepted by CourierPost, Street 2 Surf are not liable for any unreceived goods either not signed or collected by the purchaser. It is the responsibility of the purchaser to make a claim with the company on lost or stolen goods once the goods leave our store. Street 2 Surf will try and assist wherever possible to try and help locate the missing goods, but not liable for replacement of the goods if lost or stolen in the delivery process.
Returns
Any returns are at the cost of the customer.
Faulty or Damaged Goods
In the unusual event your item is damaged or if you suspect your parcel may be damaged in transit, we recommend that you write STI (subject to inspection) beside your signature and then contact us immediately so that we can contact our courier company
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